Refunds & Cancellation
Effective: June 23, 2026 Last updated: June 23, 2026
This policy explains how paid subscriptions to Muzan are billed, how to cancel, our refund conditions, and the statutory right of withdrawal for consumers in the EU and UK. It supplements the Terms of Service.
1. Plans and billing cycle
The Free plan is provided at no charge. Paid plans (Pro) are billed in advance on a recurring basis — monthly or annually, per the plan you choose — and provide access for the corresponding billing period. Prices and limits are shown on the Plans page.
2. Automatic renewal
Paid plans renew automatically at the end of each billing period at the then-current price, unless you cancel before the renewal date. By subscribing you authorize these recurring charges until you cancel.
3. Payment processing (Stripe)
Payments are processed by Stripe; by subscribing you also agree to Stripe’s applicable terms. Please note that, when a refund is issued, the payment-processing fees Stripe charged on the original transaction are not returned to us and are therefore not part of any refund.
4. Cancellation
You can cancel renewal at any time from your account settings. Cancellation stops future renewals; it takes effect at the end of the billing period you have already paid for, and you keep access until then. We do not charge a cancellation fee. Treatment of your data after cancellation is described in the Terms and Privacy Policy.
5. Refunds
Except where required by law (including the right of withdrawal below) or where we expressly state otherwise, fees already paid are non-refundable, and we do not provide prorated refunds for partial billing periods, downgrades, or unused time. Usage-based or overage charges (for example, additional locations, elevated roles, storage, or scans described on the Plans page) are likewise non-refundable.
If you believe you were charged in error or there is a billing problem, contact us within a reasonable time and we will review it in good faith.
6. Right of withdrawal (EU / UK consumers)
If you purchase as a consumer in the EU or UK, you generally have 14 days to withdraw from a distance contract without giving a reason.
Because the Service is digital and supplied immediately, when you start your paid subscription you may be asked to expressly request immediate performance and acknowledge that you lose your right of withdrawal once the service has been fully performed. Where the service has not been fully performed, you may still withdraw within the 14-day period, and we may charge a proportionate amount for what was provided up to that point.
To withdraw, you can use the cancellation controls in your account or contact us at support@muzan.app with a clear statement of your decision; we will provide a clear online mechanism where required and confirm receipt on a durable medium.
7. Price changes
We may change prices or introduce new fees. Changes apply from your next billing period after reasonable prior notice, and your continued use or renewal after the effective date constitutes acceptance of the new price.
8. Failed payments and suspension
If a payment fails, we (through Stripe) may retry it and notify you. If it remains unpaid, we may suspend or downgrade paid features until the balance is settled, and may ultimately terminate the subscription as described in the Terms.
9. Taxes
Prices are exclusive of taxes (such as VAT or sales tax). You are responsible for any applicable taxes, which will be added where required by law.
10. Chargebacks
If you have a billing concern, please contact us first so we can resolve it. Initiating a chargeback without contacting us may lead to suspension of the account pending resolution; we reserve the right to dispute chargebacks we believe are unwarranted.
11. Contact
Billing questions: support@muzan.app.